Privacy Policy

In accordance with Art. 13 of EU Regulation 2016/679 (GDPR)

The website www.sil.swiss belongs to SIL Sostegno Integrazione Lavorativa, hereinafter “the Company.” The term “website” refers to this address. The Company’s email address info@sil.swiss will be referred to as “Company Email Address.”

Purpose of this Privacy Policy

The protection of your personal data is very important to our company. This policy provides information about what data is collected online and how you can control its collection and use.

As the data controller, the Company informs you that your personal data will be processed lawfully, transparently, and in compliance with your privacy and rights, according to Art. 13 of the GDPR.

Your personal data will be processed in compliance with applicable laws and data protection obligations.

This policy applies only to the Company’s website and not to external websites accessed through links.

Types of Data Collected

a) Navigation Data

The website’s IT systems and software automatically collect certain information during visits. These data are not used to personally identify users, but may theoretically allow identification when combined with other data.

This includes anonymized IP addresses, requested URI, date and time of the request, request method, size of the returned file, server response code (success, error, etc.), and other parameters about the user’s operating system and device. These data are used solely to obtain anonymous statistics about website usage and to monitor proper functioning. They may be disclosed only upon request of competent authorities to investigate potential computer crimes.

Specifically, collected navigation data include:

Anonymized IP
Date and time of access
Access location

b) Data Provided Voluntarily by the User

If you voluntarily send an email to the address provided on the site or fill in a contact form, your email and any other personal information you provide will be collected to respond to your request.

This includes, for example:

Contact form: name and email
Newsletter subscription: email address
Creation/access to a personal area: first name, last name, email, company name, address

c) Special Data

The Company does not request any sensitive personal data through this website.

Voluntary Provision of Data

Except for navigation data, all information is optional. Without providing it, the Company may be unable to process your request or provide the requested service.

Withdrawal of Consent

Consent to the processing of voluntarily provided data may be withdrawn at any time, without affecting the lawfulness of processing prior to withdrawal.

Purposes and Legal Basis of Processing

Your data is processed for:

Contract performance (for contractual services)
Compliance with legal, tax, or accounting obligations
Sending newsletters (with consent)
Responding to requests via forms (with consent)
Managing a personal area (with consent)
Recruitment (with consent)
Anonymous statistics (e.g., Google Analytics) (with consent)

If mandatory information is not provided or is incorrect, the Company cannot guarantee proper processing.

Method of Processing

Personal data is processed electronically and kept only as long as necessary. Security measures are applied to prevent loss, misuse, or unauthorized access.

Location of Processing

Processing occurs at the Company’s headquarters, and data is shared only with authorized personnel—internal staff, external service providers, or consultants—when necessary to provide the requested services.

Data submitted for information requests or newsletter subscription is used solely for that purpose.

Data Sharing

Data may be disclosed to third parties, including authorities, external service providers, or financial institutions, when required by law or necessary for contract execution.

Data Retention

Personal data is retained for as long as the requested service is active or as required for the purposes described.

After the service ends, data is generally deleted after 10 years, unless based on consent; in that case, data is kept until consent is withdrawn. Data used for marketing purposes is retained for a maximum of 2 years or until consent is withdrawn.

Data Transfer Abroad

The Company may transfer collected data outside the European Union. Such transfer occurs only with your explicit consent if there is no adequacy decision by the European Commission for the destination country.

No personal data is transferred to international organizations.

Automated Decisions

The Company does not make automated decisions based on the processed data.

Individuals Under 16 Years

Persons under 16 years old should not submit information via website forms without parental or guardian consent, nor take legally binding actions unless specifically permitted by law.

Your Rights

As a data subject, you have the following rights under Articles 15–21 of the GDPR:

Access to personal data
Information on source, purpose, processing, and recipients of data
Rectification, updating, deletion, anonymization, or blocking of unlawfully processed data
Objection to processing—especially for advertising or commercial use
Withdrawal of consent (newsletter, marketing, personal areas)

Right to Lodge a Complaint

You may file a complaint with the competent supervisory authority in your place of residence.

How to Exercise Your Rights

You can submit requests by mail to:
SIL Servizio Integrazione Lavorativa, Via San Gottardo 78 – 6828 Balerna (CH)
or by email to info@sil.swiss
or by phone at +41 76 801 57 77.

Requests are free and will be processed within one month.

Legal Use in Case of Misuse

Personal data may be used by the Company to defend against misuse—for example, in court or preparatory proceedings. Data may be disclosed when required by law.

Website and Privacy Policy Updates

The Company reserves the right to change website content and this privacy policy at any time without notice. Users are encouraged to regularly check the site for updates.

This privacy policy was last updated on December 19, 2018.